Get More Linked! Learn to Use LinkedIn to Support Your Sales

February 2, 2015 by · Leave a Comment
Filed under: Marketing Communications 

Having a profile page and participating once a week in a LinkedIn group just doesn’t get it. In this hands-on session, Hampton Roads small business owners as well as sales or marketing professionals, will take their LinkedIn engagement to the next level. Each participant will have a buddy to enhance learning. Come join us, whether you have a very basic profile or are using LinkedIn several hours a week. We will apply marketing content and micro targeting. Participants will…

–Gain insights and apply tips for engaging nnections

–Learn techniques for building engaging content

–Strengthen their understanding of measuring and monitoring social media

Wednesday, February 25, 8-10a.m

Troy University, 100 Volvo Parkway, Ste 300, Chesapeake, VA  23320

Fee: $20 includes continental breakfast for the two-hour training and networking session. Reservations are required by check or credit card. No shows will be invoiced. Pre-register by contacting Susan Long-Molnar, susan@managingcommunications.com.

Bring a used book to donate to Troy’s March Book Month Drive, and you could win a two-hour, one-on-one consultation on social media planning.

Communicate BIZ Roundtable is a monthly seminar series for small business owners and professionals responsible for marketing, PR, sales and internal communications within their companies.

September Roundtable: LinkedIn Powered Marketing!

September 10, 2012 by · Comments Off on September Roundtable: LinkedIn Powered Marketing!
Filed under: Marketing Communications 

People keep asking us for more in-depth tips and discussion on equating LinkedIn with ROI so this is the topic of September’s Communicate BIZ Roundtable. Most of you have a profile and maybe a business profile, but is it designed effectively and what are you doing with all those connections you have made? Are you a LinkedIn sleuth when it comes to reviewing groups, who has visited your site, and the stats provided by LinkedIn? Join us for this action packed morning! Handouts will help those who are still setting up their pages, and you will get a better view of how to …

Use LI Groups to extend your network and

  • Use LI Answers to establish your credibility and make new connections
  • Enhance your profile with slideshows, blogs and more
  • Promote your LinkedIn Company page

And…Integrate LinkedIn into your overall marketing plan

When: Tuesday, September 25th, 8:30 to 9:45 a.m.

Location: Stellar One 4505 Columbus St., Suite 100, Virginia Beach’s Town Center

Presenter: Susan Long-Molnar, President of Managing Communications Consulting, a marketing and PR professional with 27 years experience in this  market.

Fee: $15 includes Dunkin’ Donuts coffee, donuts and bagels. ($10 for Hampton Roads Chamber of  Commerce members) Reservations for this month are required with pre-payment by check or credit card.

Pre-registration Required: Call Susan Long-Molnar, 757-513-8633

8:30-9:00 Networking and Introductions

9:00-9:30 Overview of LinkedIn fast pace marketing techniques

9:30-9:45 Sharing additional LinkedIn best practices

And you will receive…

? Opportunities to network for beginning new relationships on the right foot

? Drawing for a well-known book on Social Media Book

? List of attendees and contact information for future relationship building

Communicate BIZ Roundtable is a monthly seminar series for small business owners and professionals   responsible for marketing, PR, sales and internal communications within their companies. We want you in the room if you are responsible for increasing revenue and/or engaging others to bring success to your organization in 2012! Monthly sessions are facilitated by Susan Long-Molnar, President of Managing  Communications Consulting, who will often partner with another expert on the topic.

Building Credibility First

May 27, 2012 by · 1 Comment
Filed under: Marketing Communications 

A favorite observation of many from my five-year-old granddaughter resulted recently from our stop on the way to Orlando to break up the drive time. As Hilton Honors members, we are always pretty happy with any of our stays, but Savannah made a point of announcing to at least five people at the Wyndham Grand Bonnet Creek Resort pool when we got to Orlando, “I hate South Carolina because there is no pool, and it’s boring at the Manning Hampton Inn.” She dreaded the day we left Florida knowing she would have to spend another night in South Carolina.

The value of credibility for a six-year-old is not that different for the rest of us. It is based on our specific needs and expectations. If we expect to be treated a certain way, have a social, self-esteem, intellectual or any other need met, and we are disappointed, the product or service loses credibility.

How many potential clients do you think you have disappointed this week? When have you failed to recognize the needs of one of your clients, but you know you will never hear about it?  If you could create a point system for creating credibility in the eyes of your referral sources, how well would you do?

It is very easy to get complacent about credibility when we get too busy, too egotistical, too lazy, or just don’t stop to think about our actions. I know I have personally failed on this note more times than I care to count.  We can’t focus on everything at once to improve our credibility, so I recommend just dealing initially with your communications in social media.

Would you request information from a potential client or vendor, and then when they respond by e-mail or leave a voice mail, ignore the need to get back to them?  Probably not.  The same holds true for social media. Why someone starts discussions or puts a tip for the day online, and then when someone responds, the discussion originator doesn’t even come back with recognition of the comment or offer a response? How we treat people in our social media interactions is critical.  Additionally, take the time to develop interesting content which relates to your audience just as you would in traditional communications. Be sure you don’t just share an article without introducing it with a comment which shows your expertise and experience.

So if your social media credibility is positive, keep thinking. What else can you focus on soon? You might start with your top 10 clients or customers? Have you “wowed” them this week? What would make you more credible in their eyes?

LOL/PR/SOS! Is Social Media Helping or Hurting Your Business?

February 7, 2012 by · Comments Off on LOL/PR/SOS! Is Social Media Helping or Hurting Your Business?
Filed under: Marketing Communications 

Don’t you just hate when you make a comment in LinkedIn or Facebook and the author doesn’t bother to respond? Have you noticed how dry and boring it is when you see an article to review but the person posting apparently hasn’t taken the time to read it? What are your pet peeves in social media. Please share so I can use them in our next Communicate BIZ Roundtable in Hampton Roads.

How would you rate your social media?

  • Using the company’s key messages to build the brand online
  • Being authentic and weaving in the personality of the company
  • Using a variety of communications techniques including photos and video
  • Building credibility and perception of your company with subject matter experts
  • Developing engaging content and strategically creating excitement with questions, games, trivia and more

And…are you making a point to help others in some way?

This month’s Communicate BIZ Roundtable is going to explore how well you are maintaining your brand’s reputation on social media. It’s not only what you do but what you don’t do which has an impact. Find out how you and your company can maximize use of new leads and build relationships with techniques, good content, and much more.

When: Wednesday, February 22nd, 8:15 to 9:45

Location: Towne Bank, 1312 Greenbrier Parkway, Chesapeake

Presenter: Susan Long-Molnar, President of Managing Communications Consulting, a marketing and PR professional with 27 years experience in this market.

Fee: $15 includes continental breakfast (SMPS members, Hampton Roads Chamber members, and AdvantaCoach Marketing Power Lunch Chapter Members are $10) You may pay by check or credit card.

Pre-registration Required: Call Susan Long-Molnar, 757-513-8633

8:15-9:05-Networking and Introductions

9:05-9:20 What is important to fans and contacts? How will they react to what we do and not do? What content will most impact our reputation favorably?

9:20-9:30 Application—group investigation of social media communications

9:30-9:45 Getting company buy-in; Setting social media goals and Q/A

And you will receive…

?   Handouts of actionable improvements for your LinkedIn pages

?   Tips for how to engage EVERYONE  in the success of the strategic plan

?   List of attendees and contact information for future relationship building

?   15 minute complimentary phone meeting to analyze one of your pages with you.

Communicate BIZ  Roundtable is a monthly seminar series for small business owners and professionals responsible for marketing, PR, sales and internal communications within their companies. We want you in the room if you are responsible for increasing revenue and/or engaging others to bring success to your organization in 2012! Monthly sessions will be facilitated by Susan Long-Molnar, President of Managing Communications Consulting , who will often be partnering with another expert on the topic.

Is Social Media Hurting or Helping Your Business?

April 22, 2011 by · 1 Comment
Filed under: Public Relations 

It is true that perception is everything and the more we use social media and expand our connections, the less control we have over how people feel about us. It only takes one wrong reaction to something political or one inappropriate comment to set a belief about us. We represent our companies in all of our actions whether we intend to or not. What happens when we don’t communicate effectively and consistently on our pages? We can often lose traction or be considered sloppy in customer service or impact how we are viewed as a leader in our industry.

 Susan Long-Molnar, President of Managing Communications Consulting, will address social media from a public relations and reputation management standpoint in the firm’s newly launched seminar “Is Social Media Hurting or Helping Your Business?”  The seminar will be held at the Hampton Roads Chamber of Commerce, 500 East Main Street Ste. 700, Norfolk VA Contact Sandy Sekeet on April 28th, 7:45 a.m.-10:00. To register, e-mail l ssekeet@hrccva.com or (757) 664-2530. Hampton Roads Chamber of Commerce members pay $15 and non-member $30.

 Attendees will be involved in an interactive forum to learn what impacts a company’s reputation as an aspect of branding on social networking sites, key strategies to improve online reputation, and assistance in how to communicate the value of Facebook, LinkedIn, Twitter, and blogs to others in their companies.

  • Learn what impacts a company or individual’s reputation as an aspect of branding
  • Evaluate your current reputation on social networking sites
  • Consider strategies which will improve your social networking reputation
  • Take away strategic planning for the rest of the year
  • Bonus: Assist you to communicate the value of social networking within your organization.

About the Presenter:
Before transitioning Managing Communications Consulting to a full-service firm in 2002, Susan Long-Molnar served in leadership positions for three large regional operations in Hampton Roads:

  • USAA’s Mid-Atlantic Corporate Communications Manager (regional public affairs, community relations, marketing, and internal communications)
  • Cox Communications’ internal communications manager for Hampton Roads (during tremendous growth and acquisition of businesses)
  • Director of Business Development and Marketing for Sentara Enterprises, Sentara Health System.

For six years, she also served as the Vice President, Corporate Communications/HR for Medical Laboratory Solutions, Inc. which provides hematology and chemistry equipment services to laboratories nationwide.

 Today, Managing Communications Consulting brings marketing, public relations, and internal communications solutions to clients such as Dunkin’ Donuts, Nutrient PLUS, a national fertilizer company, Strickland and Jones, P.C., MEB General Contractors, 5 Star Medical Transport and Silver Car Service, and Tower Benefit Consultants. 

 Susan is a member of the National Speakers Association Virginia Chapter, the Hampton Roads Chamber of Commerce Norfolk Board, is a LEAD Hampton Roads graduate and currently serves as President of Town Center Kiwanis in Virginia Beach.

 If you would like to engage Long-Molnar for a presentation at your professional association or business, please contact her directly at 757-513-8633 and visit  http://www.managingcommunications.com/training.php for information on additional presentations.

Social Networking Groups: What’s the Value of Joining?

June 28, 2010 by · Leave a Comment
Filed under: Marketing Communications 

by Susan Long-Molnar, President

I have found over the past year that it is crazy not to join a few groups in Linked In. That’s the first step. The downside is that before you know it, you receive weekly (or more frequent) e-mails when someone has posted a new discussion or event. What is important is how you use the groups so that all of this is not a waste of time.

Selecting a good mix of groups will keep you from social networking insanity. I recommend a couple of national (largely populated) ones in your industry, to keep you sharp on issues and depending on your marketing targeted reach, they may open incredible business referral opportunities for you. Joining a few local ones or those in the geographical locations of your offices will give you the most value. One area which we have recommended to our clients is to spend more time joining groups outside their own industry—where their clients and prospects are members—will usually provide the most opportunities for some serious networking.

So what can you do to get your messages and brand part of the buzz? Here are just a few thoughts…

  • Check out the New Members column on the group’s site. Is there someone you would like to know? Go to their web site, send a message explaining that you would like to connect and mentioning that you are in the same group. Usually, they will review your profile, and probably connect.
  • Promote your events (whether you are attending or sponsoring) to a wider body of contacts
  • Create questions for discussion which either give you information about a particular topic or through the comments, offer opportunities to follow up with potential prospects or referral sources. If it is a question which is related to your expertise or discipline, you can use the material along with your own to craft responses, furthering showing your expertise.
  • Additionally, take the time to enter discussions with your own opinions and be sure to follow discussions. If a group is too large, you can start a discussion in most groups to recommend a subgroup to the manager of the group. This will further identify you as a leader in that subgroup.
  • Drive traffic to your website, by introducing one of your own articles or something you have read recently, with your own comments. This will give you an opportunity for new visitors from the group and hopefully, if there is valuable information on your site, keep them coming back.
  • Most groups are useful for identifying job openings you have with your company, recognizing others in the same group for their accomplishments, and promoting some specific aspect of your business. For example, if I relate a specific PR service on the American Marketing Association group site, our company may become a resource for agencies and consultants who provide strictly marketing services.
  • Don’t assume that you don’t fit a group. Stretching a bit is fine as long as there is some connection to the group. If you sell a product, from shoes to residential property, anyone could need your service at some point. Just be sure not to abuse the time you spend in the group. Often, you will make more relationships when you share your leadership, management style, knowledge about an important topic, then info on the specific products. Most relationships, whether online or face-to-face are first developed based on trust, respect, knowledge, and personality.
  • Be sure to recommend others to a group as this is helpful to them while giving you an opportunity, once again, to brand your own business.

Start paying attention to the groups others have joined, both within your network and beyond. You can also search the Group Directory easily on your site. If you have other successes in joining groups, please share.