Communicate BIZ Roundtable Presents: Building the More Difficult Relationships

October 11, 2014 by · Leave a Comment
Filed under: Marketing Communications 

Why is it so difficult to build some relationships? How can you communicate differently to engage employees or a potential client? How do you build relationships with people of the other gender or a different generation or background? How can you turn around the perceptions a potential client may have about you or your company? Be ready to understand needs, communications techniques for different generations, and tools for  improving relationships.

Join us for great networking, share your successes, and learn some new tips for handling difficult relationships. You will…

  • Understand how to develop a mini-strategic plan for renewing, improving or establishing a relationship with a peer, boss, prospect, or vendor.
  • Gain insights for your team to evaluate how you are communicating with employees to build relationships
  • Learn seven keys to dealing with difficult people

When:  Thursday, November 6, 8:30 to 9:45 a.m.

Location: Troy University, 100 Volvo Parkway, Ste 300, Chesapeake, VA 23320

Presenter: Susan Long-Molnar, President of Managing Communications Consulting, a marketing and PR professional with 29-plus years experience in this market. She has corporate experience and expertise in    assisting managers and supervisors to handle the communications for difficult situations and muti-generations in the work environment.

Fee: $15 includes Continental breakfast. Reservations required by check or credit card. No shows will be invoiced. Includes complimentary coffee and sampling.

Pre-registration Required: Call Susan Long-Molnar, 757-513-8633

8:30-8:45 Networking and Introductions

8:45-9:05 Presentation

9:05-9:30 Interactive practicum

9:30-9:45 Sharing results and Q/A

And you will receive…

? Opportunities to network

? Chance to win a discounted 2-hour customized communications training session for you and your team (value of $400). While you pay only $150.

? List of attendees and contact information for future relationship building

Communicate BIZ Roundtable is a monthly seminar series for small business owners and professionals   responsible for marketing, PR, sales and internal communications within their companies. We want you in the room if you are responsible for increasing revenue and/or engaging others to bring success to your organization in 2014! Monthly sessions are facilitated by Susan Long-Molnar, President of Managing Communications Consulting, who will often partner with another expert on the topic.

Business Etiquette for Today’s Technology and Networking

March 8, 2013 by · Comments Off on Business Etiquette for Today’s Technology and Networking
Filed under: Marketing Communications 

Why is business etiquette so important for our times? Hasn’t rudeness become acceptable in our pop, high-tech society? Can’t we just get on with business and get over the niceties? Not really. More than ever in today’s economy and our struggle to be the fittest, we have to pay attention to what we do to support our  credibility, values, and what we say is our company mission. This month’s Communicate BIZ Roundtable in Hampton Roads on Weednesday, March 27, 8:30 to 9:45 a.m. at Stellar One,4505 Columbus St., Suite 100, Virginia Beach’s Town Center

We will take a look at:

  • Business Courtesy the KISS way
  • Internal and External Meeting Etiquette
  • Generational Differences in Regard to Etiquette
  • Etiquette for networking, connecting, and customer/employee  relations online and face-to-face
  • And even some basics…like how to make introductions and how to handle embarrassing moments.

Presenter: Susan Long-Molnar, President of Managing Communications Consulting, a marketing and PR professional with 27 years experience in this  market.

Fee: $15 includes Dunkin’ Donuts coffee, donuts and bagels. ($10 for Hampton Roads Chamber of  Commerce members) Reservations required and pre-payment by check or credit card. No shows will be billed if they do not cancel in advance.

Pre-registration Required: Call Susan Long-Molnar, 757-513-8633

8:30-9:00 Networking and Introductions

9:00-9:30 Presentation and interactive role plays

9:30-9:45 Group Discussion

And you will receive…

?   Opportunities to network for beginning new relationships on the right foot

?   Drawing for Business Etiquette book

?   List of attendees and contact information for future relationship building

Communicate BIZ Roundtable is a monthly seminar series for small business owners and professionals   responsible for marketing, PR, sales and internal communications within their companies. We want you in the room if you are responsible for increasing revenue and/or engaging others to bring success to your organization in 2012! Monthly sessions are facilitated by Susan Long-Molnar, President of Managing         Communications Consulting, who will often partner with another expert on the topic.

Building Credibility First

May 27, 2012 by · 1 Comment
Filed under: Marketing Communications 

A favorite observation of many from my five-year-old granddaughter resulted recently from our stop on the way to Orlando to break up the drive time. As Hilton Honors members, we are always pretty happy with any of our stays, but Savannah made a point of announcing to at least five people at the Wyndham Grand Bonnet Creek Resort pool when we got to Orlando, “I hate South Carolina because there is no pool, and it’s boring at the Manning Hampton Inn.” She dreaded the day we left Florida knowing she would have to spend another night in South Carolina.

The value of credibility for a six-year-old is not that different for the rest of us. It is based on our specific needs and expectations. If we expect to be treated a certain way, have a social, self-esteem, intellectual or any other need met, and we are disappointed, the product or service loses credibility.

How many potential clients do you think you have disappointed this week? When have you failed to recognize the needs of one of your clients, but you know you will never hear about it?  If you could create a point system for creating credibility in the eyes of your referral sources, how well would you do?

It is very easy to get complacent about credibility when we get too busy, too egotistical, too lazy, or just don’t stop to think about our actions. I know I have personally failed on this note more times than I care to count.  We can’t focus on everything at once to improve our credibility, so I recommend just dealing initially with your communications in social media.

Would you request information from a potential client or vendor, and then when they respond by e-mail or leave a voice mail, ignore the need to get back to them?  Probably not.  The same holds true for social media. Why someone starts discussions or puts a tip for the day online, and then when someone responds, the discussion originator doesn’t even come back with recognition of the comment or offer a response? How we treat people in our social media interactions is critical.  Additionally, take the time to develop interesting content which relates to your audience just as you would in traditional communications. Be sure you don’t just share an article without introducing it with a comment which shows your expertise and experience.

So if your social media credibility is positive, keep thinking. What else can you focus on soon? You might start with your top 10 clients or customers? Have you “wowed” them this week? What would make you more credible in their eyes?

Is Your Marketing Strategic Plan for 2012 Truly Strategic?

January 20, 2012 by · Comments Off on Is Your Marketing Strategic Plan for 2012 Truly Strategic?
Filed under: Marketing Communications 

So you have a strategic marketing plan. Is it actionable right now? If you are working on your plan, really would like more outside input, and have your business in southeastern Virginia, this session will help you. Susan Long-Molnar, President of Managing Communications Consulting, and guest presenter, Susan Kirkpatrick, copreneur of AdvantaCoach LLC (also the exclusive Independent Business Advisor for Glazer-Kennedy Insider’s Circle for Southeast Virginia) will lead your through information you can use to improve your marketing strategic planning.
When: Tuesday, January 24, 2012 8:15-9:45

Location: Towne Bank, Hilltop, 984 First Colonial Road, Virginia Beach, VA 23454

Fee: $15 includes continental breakfast (SMPS members, Hampton Roads Chamber members, and AdvantaCoach Marketing Power Lunch Chapter Members are $10)

Preregistration Required: Call Susan Long-Molnar, 757-513-8633 or respond to this e-mail.

8:15-9:05-Networking and Introductions
9:05-9:20 Analyzing Your Business Goals and Asking the Right Questions for Growth in Your Organization led by Susan Kirkpatrick
9:20-9:35 Auditing your Strategic Plan for Multi-channel strategies, results, and measurement, and managing progress
9:35-9:45 Additional Q&A overall

And you will receive…
• Samples of strategic marketing plan formats and articles to take for your reference
• Tips for how to engage EVERYONE in the success of the strategic plan
• List of attendees and contact information for future relationship building
• Chance to win a Dan Kennedy book…..
• Complimentary audit of your strategic marketing plan by Managing Communications Consulting with a one hour meeting to review the recommendations
• Free ticket to the AdvantaCoach Marketing Power Lunch

Communicate BIZ Roundtable is a monthly seminar series for small business owners and professionals responsible for marketing, PR, sales and internal communications within their companies. We want you in the room if you are responsible for increasing revenue and/or engaging others to bring success to your organization in 2012! Monthly sessions will be facilitated by Susan Long-Molnar, President of Managing Communications Consulting , who will often be partnering with another expert on the topic.

Social Media as Personal Journaling or Desperate Need for Friends

August 9, 2010 by · 4 Comments
Filed under: Marketing Communications 

By Susan Long-Molnar, President, Managing Communications Consulting

You look on your Facebook Wall and realize that somebody has taken up a lot of it with Farmville requests. Even worse, people you barely know personally have just shared their anger over some relationship gone bad or expressed something really inappropriate about their employer without “counting to ten”.

When I grew up, we had diaries…with keys. You could banter away about your day. Share the good and the ugly, in writing, and reread it as much as you wanted, often gaining a new perspective. It seems that some social media has become social journaling. There is something that feels good when we share with people we often don’t see, maybe once a month, and that we don’t even socialize with on a regular basis about the dinner out, our opinions on the outcome of a game or that we stayed at the beach all day. I think Generation Y has created the most valuable source imaginable for finding people to hang out with and bring a bar or concert more people than they could get from any advertising, On the other hand, sharing that someone has really disappointed us or that we are sick of people, leaves people of the details, free to imagine them, or worse, develop a perception which is not so favorable. That kind of communications can be very bad for business or finding a job.

What I typically hear from some clients or business associates is that it all seems a waste of time. I can see why they often have this reaction. How do we spend our time online? You have heard the old saying “what you think about the most is what you will become.” How often do you communicate your values and your goals?

It is not the end-all for building strategic relationships, but it certainly can be effective when you set goals for how you will use your pages. Are you using it to connect with people you don’t have time to call or meet with regularly? Are you hoping that you will build more referrals from your efforts? Do you want your referral sources and clients to get to know you better? Will you share details, news, and events about your business as a valuable media source? Can you build credibility by letting people know how you think, how you react to situations, how you have solved business issues? Can you expand your market by getting connected to people within a particular market segment?

Watch for a blog soon on how to Avoid Wasting Time Blogging and Socializing Online.
I would love for you to share how you have reduced your time online and still maintained a strong presence.